FAQ
Straight answers.
Is this the same as your service for local businesses?
No. Our main service is for business owners: we manage their Google Business Profile and reviews for them. This product is software for agencies that manage many clients' profiles. Local business owners can start on the main site.
Do you have Google access yet?
Not yet. Our Google Business Profile API access is pending. We will not tell you it is approved until it is. Pilot timing depends on that approval, and we will tell you where it stands when you apply.
Do you need our passwords?
No. You connect each profile through Google's own permission screen. We never see or store a password, and you can disconnect a location at any time.
Can a draft post without a person approving it?
Negative reviews, never. They always wait for a human. Positive reviews can auto-post only if your agency allows it for that location. It is off until you turn it on.
Can we white-label it?
Replies post to the client's Business Profile as the business, with no Vouch SoCal branding. The weekly report is yours to forward to your client. Custom branding on the dashboard and report is not available yet. If you need it, tell us in the pilot form.
How do we cancel?
Billing is month to month. Email vouchsocal@gmail.com and we will stop it. The founding pilot is free for 30 days, and when it ends we talk before anything is charged.
Who owns the replies?
You and your client do. Once a reply posts, it is public text on your client's Business Profile. We keep drafts and voice profiles so the product works, and you can ask us to delete them.
How is our data handled?
Your agency sees only its own locations. Each location has its own voice profile and review history, and one client's data is not used to write another client's replies. We store review text, voice profiles, and drafts. We do not store passwords because we never ask for them. See our Privacy Policy.
Will the replies sound like a robot?
That is what the voice profile is for. You write the tone, the selling points, and the things never to say, per location. Your team can edit any draft before it goes out.
How much does it cost?
$25 per location per month with a 5 location minimum. See pricing.